What we provide
We provide daily fresh vegetables, herbs, and fruit, along with unlimited hay tailored to your pet's diet. Water is refreshed daily and topped up as needed.
What should you bring
To ensure your pet feels right at home, please bring their usual dried food and any treats they enjoy. For an extra touch of comfort, consider bringing along their favourite blanket or toy to help them settle.
Health & hygiene
We uphold the highest standards of cleanliness with daily monitoring and thorough cleaning of our facilities. Each pet's accommodation receives daily room service to ensure clean, cosy beds and a tidy environment.
Security
Our outdoor runs are predator-resistant, designed with your pets' safety as the top priority. The outdoor area is further safeguarded by surrounding picket fencing, and all runs are closed at night to ensure maximum comfort and security.
We perform regular physical checks throughout the day to monitor your pets' well-being, complemented by cameras in all three indoor rooms and outdoor areas for extra supervision. Additionally, the main building is securely locked, providing an extra layer of protection and peace of mind.
Updates
Stay connected with your furry friend while you're away! We’re happy to send regular updates and photos via WhatsApp so you can see how they’re enjoying their stay.
Special requirements
Have specific needs or preferences? Just let us know, and we’ll do our best to accommodate them.
Look before you book
Curious about our facilities? Feel free to visit and see everything we have to offer. Contact us to schedule a convenient time.
Vaccinations
For the safety of all our guests, we require proof of VHD and Myxomatosis vaccinations for all rabbits.
How to make a booking
To make a booking, please contact us either by telephone, email or through the Contact Form on this website to check availability for your desired dates. Once we confirm that we can accommodate your pet(s), you will need to complete a registration form (please see the link on the Contact Page).
Checking in & out
Dates and times for drop-off and collection will be arranged for our mutual convenience. During busy periods, we may ask you to check in after 1:00 PM to allow for changeover and to check out before 12:00 noon.
Payment
Payment is to be made upon arrival either by cash or by our card machine. If you prefer to pay prior to arrival, bank transfer details can be provided upon request.
Cancellations
If you need to make any changes to your booking, please provide as much notice as possible. We will do our best to accommodate these changes. If you need to cancel your booking, please notify us as early as possible so that we can try to rebook the space.
Terms and conditions
Veterinary care
In the unlikely event that your pet becomes unwell while boarding with us, we will make every effort to take your pet to your registered veterinarian. If this is not feasible, we will seek care from one of our local veterinary partners. We will promptly contact you via phone, text, WhatsApp and email to inform you of the situation and to follow your instructions. We will provide the attending veterinarian with your pet’s health records as detailed in the booking form.
All veterinary costs incurred will be the responsibility of the pet owner and must be paid in full.
In the unfortunate event that your pet passes away, we will contact you immediately by phone, text, WhatsApp and email. We will then follow your guidance on how you wish to proceed. While under our care, your pet will be looked after as if they are one of our own. However, we cannot be held responsible for any injury, illness, loss, or death of any animal while on our premises. All pets are left entirely at the owner's risk.
Data protection
In accordance with Data Protection regulations, your personal information provided on the Registration Form will only be used to deliver the services you have requested. The paper copy of the Registration Form is stored securely in a locked file. We will not share your personal details with anyone outside our organization unless veterinary assistance is required for your pet.
